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Pass Exam 1Z0-219 Siebel Customer Relationship Management (CRM) 8 Business Analyst | Oracle

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Preparation For 1Z0-219 Siebel Customer Relationship Management (CRM) 8 Business Analyst Exam

Introducing Siebel Applications Describe Siebel Customer Relationship Management (CRM) applications Give examples of employee and partner Siebel CRM applications Using the Siebel Web Client Start and log in to a Siebel application Navigate screens and views in the application Working with Data in the Siebel User Interface Create, modify, and delete records Query for records Common Siebel Business Entities Identify common business entities (Accounts, Contacts, Activities, Opportunities, and Quotes) Describe relationships between these entities Using Siebel Business Entities Give an example of how a company could use Siebel business entities to support a business process Exploring Siebel Sales Describe how Siebel Sales users manage opportunities Describe how forecasts can be used Describe advanced Siebel Sales features Exploring Siebel Call Center Use Siebel Call Center to assign and handle service requests Describe advanced Siebel Call Center features Other Siebel CRM Features Use iHelp for assistance with complex procedures Describe the Universal Inbox functionality Run a Siebel Report Use Audit Trail to examine changes to a record Describe how to use Siebel Search to locate information Administering Siebel Applications Describe how administrative users manage Siebel data and functionality Identify commonly used administrative screens Exploring the Siebel Architecture Identify the major architectural components and their roles Describe how different Siebel client types access data Securing Siebel Applications Describe the major entities that support security within a Siebel application Describe the types of authentication supported by Siebel CRM Applications Controlling Access to Views Describe the relationships among views, users, and responsibilities Outline two strategies for assigning views to responsibilities Controlling Access to Customer Data Describe the Siebel mechanisms that determine access to customer data records Describe the relationship between views and access control mechanisms Creating the Company Structure Create position, division, and organization hierarchies Create employees and users Understanding Object Definitions Describe the major types of object definitions Describe the relationships between them Use About View Using Siebel Tools to Examine Object Definitions Explain the differences between an object type and an object definition Use Siebel Tools to examine parent and child object definitions Determine relationships between object definitions The Siebel Data Model Describe the role of tables, columns, keys, indexes, and data types Describe how cardinality between tables is represented Describe 1:1 and 1:M extension tables Siebel Business Components Describe business components (BCs) Describe properties of BCs and BC fields Map UI controls and list columns to BC fields Siebel Business Objects Define a business object Describe how links are used to relate business components within a business object Picklists and Multi-Value Groups Identify different types of picklists Define a multi-value group (MVG) Customizing UI Elements Specify UI elements as part of a solution Siebel Workflow Describe the different steps of a workflow process Describe the behavior of workflow processes Examine existing workflow processes Contrast methods used to invoke workflow processe Siebel Assignment Manager Describe Siebel Assignment Manager Identify the parts of an assignment rule Siebel Assignment Manager Describe Siebel Assignment Manager Identify the parts of an assignment rule Siebel Task UI Describe Siebel Task UI Invoke and complete a task Preparing for a Global Deployment Define terms related to a global deployment Describe Siebel internationalized features Discuss requirements and best practices for a global deployment Integrating Siebel Applications Explain the business need for integration Describe Siebel integration solutions at the data, business, and UI layer Define service-based integration
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